Sports / Mobile
These terms set out what you agree to when you open and use your 789e win account — covering wallet transactions, account access, and how we handle disputes. Access to this platform depends on local law and is available only where permitted in your region.
By accessing your 789e win account, you confirm that you have read, understood, and accepted these terms in full. They apply to every action taken inside your account — from the moment you log in to the point a transaction settles in your wallet. We may revise these terms when required, and the version shown in your account dashboard after login is always the current one. Any continued use of your account after a policy update means you accept the revised terms. Where GCash, Maya, or GrabPay are used to fund or withdraw from your account, the transaction rules of those payment providers also apply alongside these terms. If a conflict arises between a payment provider's terms and ours, the stricter obligation governs the wallet step in question. We do not override payment-provider policies; we work within them. You are responsible for keeping your account credentials secure and for all activity that occurs under your login. Questions about a specific charge or transaction can be directed to our support channel at any time.
Not every part of your experience falls under the same rule set. This section clarifies which areas these terms govern directly and which are handled by separate policies or third-party terms.
These terms govern login, session activity, account suspension, and closure. Any action taken while authenticated — including placing a wager or requesting a withdrawal — falls inside this policy's scope and is subject to these rules.
Deposits and withdrawals processed via GCash, Maya, GrabPay, or other supported payment rails are covered here for the platform side. The payment provider's own terms govern the wallet step on their end; both sets of terms apply simultaneously.
Game content supplied by Joker, JDB, Pragmatic Play, and Bigtime Gaming is governed by each studio's own content licence. We make these titles available in the lobby, but the studio's own rules apply to how each game title operates.
Links or integrations that take you outside the 789e win platform — such as a payment provider's own app or a support tool hosted by a third party — are not covered by this policy. Review the third party's terms separately before proceeding.
You have several practical options available to you at any point while your account is active. Transaction records — including every deposit, withdrawal, and wager — are stored in your account history and can be reviewed after login at any time. If a record appears incorrect, you can raise a correction request through our support channel with the transaction reference number visible in that history view. Account details such as your registered mobile number or linked e-wallet can be updated by following the verification steps shown inside your account settings page. We do not accept verbal changes; all updates require the confirmation step shown in those settings. If you want to understand how a specific policy clause applies to your account, submit your question through the contact path listed in the support section below and we will respond with a written answer. Closure requests are also handled through the same support channel.
Your full transaction history is visible after login. Each entry shows the amount, payment method used, and the date the action was recorded against your account.
Changes to your linked GCash number, Maya account, or registered email follow the verification steps inside account settings. The confirmation screen tells you exactly what is required.
Send your question through our support channel with your account reference. We respond in writing so there is a record of both the question and our answer on file.
Submit a closure request through support. Any pending wallet balance is processed according to the withdrawal rules in effect at the time of the request — the steps are shown in your account dashboard.
If a clause in these terms is unclear, or if you need to act on a right described above, use the contact paths below. Keep your account reference number ready — it speeds up every query.
Open the chat icon inside your logged-in account to reach the support team directly. Share your transaction reference or the specific clause you are asking about for a faster response.
For written policy queries or formal correction requests, use the email address listed on the Contact page. Include your registered account email and the nature of your request in the subject line.
Many policy-related actions — including viewing the current terms version, reviewing transaction records, and updating account details — can be completed directly inside your dashboard without contacting support.
These are the practices that back up the obligations we carry under these terms. We keep records in a way that lets you verify your own history, and we limit data collection to what is needed to run your account and process your transactions.
We retain records of all wallet activity — deposits via GCash, Maya, or GrabPay and all withdrawals — for as long as your account is active and for the period required after closure by applicable rules in eligible regions.
We use session and analytics cookies to keep your login active and to understand how the account flow is used. You can manage cookie preferences through your browser settings; disabling certain cookies may affect login functionality.
You are responsible for keeping your password and linked e-wallet details private. If you suspect unauthorised access to your account, contact support immediately using the paths listed in the section above so we can act on it.
We review these terms as needed. The version shown in your account dashboard after login is always current. To request clarification on any change, use the email support path — we respond in writing and keep a record of all policy correspondence.
Real questions about account terms, your rights, and what to do when something is unclear.
No. You accept the terms when you first create your account. If we update the terms, continued use of your account after the update is treated as acceptance of the revised version. The current version is always visible in your account dashboard after login.
Go to your transaction history after login, locate the entry, and note the reference number. Then raise a correction request through live chat or email support. Include that reference number so we can check the wallet record on our end promptly.
We may suspend an account immediately if activity appears to breach these terms — for example, if we detect credential sharing or an eligibility issue. Where a suspension is in error, contact support with your account reference and we will review it in writing.
The dashboard shows the current version. For a historical version — for example, to check the terms that applied when a specific transaction was made — submit a written request through email support with the date and your account reference.
These terms govern your account and wallet activity on the platform. Game content from studios including Pragmatic Play and JDB operates under each studio's own content licence. Both sets of terms apply when you play a title from their catalogue in our lobby.
Access depends on local law and is available only where permitted in your region. We do not make eligibility claims that override local legal requirements. Check the eligibility information shown on the account registration page for the current access conditions.